Privacy Policy

Worldwide Cruises, a trading name of Worldwide Travel Network Ltd, is committed to protecting your privacy and handling your personal data with care and transparency. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

1. Who We Are

Worldwide Cruises
20 Wenlock Road
London
N1 7GU
United Kingdom
Company Registration Number: 15936237
Email: customerservices@worldwidecruises.co.uk
Telephone: 020 8782 4567

2. What Information We Collect

We may collect and process the following types of personal data:

Personal Identification: Full name, date of birth, passport details.
Contact Information: Email address, phone number, postal address.
Booking Details: Travel preferences, destination details, cruise loyalty numbers.
Payment Information: Card details (processed securely via third-party payment providers).
Health Data: Any medical or mobility information relevant to your travel arrangements.
Technical Data: IP address, browser type, operating system, and website usage data.

3. How We Collect Your Data

Your data is collected when you:

Make a booking or enquiry with us (online, by phone, or in person).
Subscribe to our marketing emails.
Fill in forms on our website.
Communicate with us via email or telephone.
Use our website, through cookies and analytics tools.

4. How We Use Your Data

We use your data to:

Process your travel bookings and send confirmations.
Provide customer support and respond to enquiries.
Email travel documentation and relevant updates.
Send marketing emails (if you have opted in).
Improve our website and services through analytics.
Comply with legal and regulatory obligations.

5. Marketing Communication

If you have given consent, we may send promotional emails with offers, updates, and travel inspiration. You can unsubscribe at any time using the link in any email or by contacting us directly.

6. Sharing Your Data

We may share your data with:

Cruise lines, airlines, hotels, and travel service partners.
Secure third-party payment providers.
Email marketing platforms such as Mailchimp.
Relevant authorities when required by law (e.g. immigration).

We will never sell your data to third parties.

7. International Data Transfers

Some of your information may be transferred outside the UK or EU to fulfill your booking with overseas providers. In such cases, we ensure your data is protected under GDPR-compliant safeguards.

8. Data Retention

We retain your data for as long as necessary to manage your bookings, comply with legal requirements, and maintain accurate business records — typically up to 7 years from your last interaction with us.

9. Your Data Rights

Under UK GDPR, you have the right to:

Request access to your personal data.
Correct or update your data.
Request deletion of your data.
Object to or restrict certain processing activities.
Withdraw consent for marketing at any time.
File a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk

To exercise your rights, contact:
Email: customerservices@worldwidecruises.co.uk

10. Cookies

Our website uses cookies to enhance your browsing experience and gather anonymised usage data. You can manage cookie settings via your browser at any time. For full details, please see our Cookie Policy.

11. Changes to This Policy

We may occasionally update this Privacy Policy. Any changes will be published on this page with an updated “Effective Date.” We recommend reviewing this page periodically to stay informed.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at customerservices@worldwidecruises.co.uk.