Booking Terms and Conditions

Your Holiday Contract with Worldwide Cruises

When you book travel arrangements with us, you enter into a contract with Worldwide Cruises, part of Worldwide Travel Network Ltd T/A Worldwide Cruises. We will send you a booking confirmation with your itinerary and invoice. If there are any discrepancies (including names as per passport, dates, destinations, or cost), you must notify us the same day.

Who We Are

We are Worldwide Cruises, a trading name of Worldwide Travel Network Ltd, Company No. 15936237, located at 20 Wenlock Road, London, England, N1 7GU.

Who You Are

You are the client who books travel arrangements with us and is named as the lead passenger on the confirmation invoice. You accept these terms on behalf of all persons named in your booking.

Payment Terms and Method

The lead passenger is responsible for ensuring all payments are made on time. A non-refundable deposit is typically required at the time of booking. The full balance must be paid by the due date shown on your invoice. Failure to pay may result in cancellation and charges in accordance with the supplier's terms.

Amendments and Cancellations

All requests to amend or cancel bookings must be made in writing by the lead passenger. Changes and cancellations are subject to each supplier’s terms and may incur charges up to 100% of the total booking value. Airlines often treat any name or detail changes as cancellations.

Special Assistance

If you require special assistance (e.g., wheelchair access or medical support), please inform us at the time of booking. Some travel providers may require supporting medical documentation to confirm your eligibility to travel.

Travel Insurance

It is your responsibility to ensure you have adequate travel insurance to cover all aspects of your holiday, including cancellation, medical treatment, and repatriation. We strongly recommend obtaining insurance immediately upon booking.

Visa Liability

It is your sole responsibility to obtain any required visas for your destination(s). Visa requirements can vary based on nationality, destination, transit points, and length of stay. Worldwide Cruises accepts no liability for denied boarding or entry due to visa issues, including failure to obtain or incorrect documentation. No refund or compensation will be provided if your travel plans are affected due to visa-related issues.

Programme Changes

As a booking agent, Worldwide Cruises is not responsible for changes made by airlines, cruise lines, hotels, or other suppliers. We accept no liability for loss or damage unless caused by our proven negligence. We are not liable for Force Majeure events, including war, strikes, adverse weather, terrorism, or natural disasters.

Flight Delay or Cancellation

In the event of a flight delay or cancellation, airlines may offer compensation or alternative arrangements. This typically covers the flight only and may not extend to other elements of your holiday. We will assist in rebooking where possible, but any fare differences will be your responsibility.

If We Change or Cancel Your Holiday

We reserve the right to make changes to your holiday arrangements. If a major change occurs (such as a change to your destination or a downgrade in accommodation class), you will have the option to:

• Accept the revised arrangements, or
• Choose an alternative holiday of comparable value (subject to availability).

We will notify you as soon as reasonably possible if changes occur. No compensation or refund will be provided.

Ticket Validity & Flight Schedules

Tickets must be used in the order issued. If you miss a flight, the airline may cancel subsequent legs. No refunds are given for partially used or unused tickets. We are not responsible for schedule changes or delays caused by airlines.

Travel Documentation, Visas & Health

You must ensure you have the correct passports, visas, and comply with health requirements for your travel destination. Most countries require a passport to be valid for at least 6 months beyond your return date.

Delivery of Documents

All travel documents are sent via email to the lead passenger. Items not suitable for email will be posted. We are not responsible for loss after dispatch unless due to our own negligence. Please contact us if you have not received your documents at least 96 hours before departure.

Accommodation Standards

Accommodation star ratings are provided by suppliers and may differ from UK expectations. Check-in/out times and local fees (e.g. resort fees, city taxes) are the responsibility of the customer and should be confirmed directly with the hotel or cruise line.

Airport Charges & Taxes

Mandatory government taxes such as UK Air Passenger Duty and departure taxes are included unless otherwise stated. Price guarantees do not cover future government-imposed increases in such charges.

Your Financial Protection

Worldwide Travel Network Ltd holds ATOL 12692, issued by the UK Civil Aviation Authority (CAA). When booking an ATOL-protected holiday, you will receive an ATOL Certificate. For more details, visit www.atol.org.uk/ATOLCertificate.

ATOL Consumer Terms

If we or any ATOL-protected supplier becomes insolvent, the ATOL scheme may arrange a refund or replacement services. If you receive compensation under the scheme, you agree to assign your claims to the Air Travel Trust.

Your Financial Protection. When you buy an ATOL protected flight or flight inclusive package from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

Foreign Office Advice

We recommend checking current UK Government travel advice before and after booking at www.fco.gov.uk/knowbeforeyougo.

Complaints

If you encounter a problem during your holiday, you must report it immediately to the relevant local supplier or our UK office. If unresolved, formal complaints must be submitted in writing by the lead passenger within 28 days of your return. Failure to follow this procedure may affect your right to compensation.

Cruise Fare Adjustments

If there is an increase or decrease in your cruise fare after booking, we will not charge you any extra, nor will we refund the difference. The price you pay at the time of booking is final.

Transfers & Communication Requirements

If your booking includes transfers provided by Worldwide Cruises or its partners, you must have an active mobile data plan or roaming enabled while abroad. This is essential for receiving real-time instructions and updates.

We are not liable for missed transfers due to lack of communication access or failure to follow instructions. No compensation or refund will be provided in such cases.

Other Information

These Booking Terms and Conditions apply in addition to those set out by the respective cruise line or travel provider. By confirming your booking, you accept all relevant terms.