Booking Terms and Conditions

Your Holiday Contract with Worldwide Cruises

When you book travel arrangements with us, you enter into a contract with Worldwide Cruises (part of Worldwide Travel Network Ltd T/A Worldwide Cruises). We will send you a booking confirmation with your itinerary and invoice. If there are any discrepancies (including names as per passport, dates, destinations, or cost), you must notify us the same day.

Who We Are

We are Worldwide Cruises, a trading name of Worldwide Travel Network Ltd.

Who You Are

You are the client who books travel arrangements with us and is named as the lead passenger on the confirmation invoice.

Payment Terms and Method

The lead passenger is responsible for all payments. A non-refundable deposit is usually required at the time of booking, with the full balance due by the date shown on your invoice. If payment is not received in time, your booking may be cancelled and subject to the supplier's cancellation charges.

Amendments and Cancellations

All amendment and cancellation requests must be made in writing. Changes or cancellations are subject to the supplier's terms and may incur charges up to 100% of the booking value. Airlines may treat name or detail changes as cancellations.

Special Assistance

If you require assistance such as wheelchair access or medical support, please notify us at the time of booking. Some suppliers may require medical documentation to confirm eligibility to travel.

Travel Insurance

Adequate travel insurance is essential and your responsibility. Ensure your policy covers your needs, including medical and legal emergencies.

Programme Changes

Worldwide Cruises acts as a booking agent and is not liable for issues beyond its control, including changes made by suppliers. No liability is accepted for losses unless caused by our proven negligence. Force Majeure events may include war, strikes, terrorism, and natural disasters.

Flight Delay or Cancellation

If your flight is cancelled or delayed, the airline may refund your ticket, but this does not extend to your full holiday unless specified. We can assist in rebooking flights, but availability and pricing may vary. Fare differences are your responsibility.

If We Change or Cancel Your Holiday

We reserve the right to make changes. If a major change (e.g. different resort or lower accommodation class) occurs, you may accept a replacement or request a full refund. Compensation may be paid as follows:

Notice PeriodCompensation Per PersonOver 12 weeksNil84 – 55 days£2054 – 30 days£3029 – 0 days£40

Ticket Validity & Flight Schedules

Tickets must be used in the order issued. Airlines may cancel onward travel if a flight is missed. No refunds are offered for unused tickets. Changes in flight schedules or delays are beyond our control.

Travel Documentation, Visas & Health

It is your responsibility to ensure you have valid passports, visas, and meet health requirements. Many destinations require passports valid for at least 6 months beyond your return date.

Delivery of Documents

Travel documents are emailed to the lead passenger. Items that can't be emailed will be posted. We are not responsible for documents lost after dispatch unless due to our negligence. Ensure you receive all documents at least 96 hours before departure.

Accommodation Standards

Accommodation star ratings are supplied by our partners and can vary between countries. Check-in/out times and any local fees are the customer's responsibility and must be confirmed directly with the supplier.

Airport Charges & Taxes

Mandatory government charges are not covered under price guarantees. UK Air Passenger Duty and airport departure taxes are included unless otherwise stated.

Your Financial Protection

Worldwide Travel Network Ltd holds ATOL 12692 issued by the Civil Aviation Authority. When you book an ATOL-protected flight or holiday, you will receive an ATOL Certificate. Visit www.atol.org.uk/ATOLCertificate for full details.

ATOL Consumer Terms

If we or the ATOL-listed suppliers cannot provide services due to insolvency, the ATOL scheme may cover your booking or arrange alternatives. You agree to assign your claims to the Air Travel Trust if you receive compensation.

Foreign Office Advice

We recommend checking the latest travel advice from the UK Foreign, Commonwealth & Development Office at www.fco.gov.uk/knowbeforeyougo before and after booking.

Complaints

If you have an issue while away, report it immediately to the local supplier or our representative. If unresolved, contact us in the UK. Complaints must be submitted in writing by the lead passenger within 28 days of return. Failure to follow this process may affect your right to compensation.

Other Information

These terms apply in addition to the respective cruise line’s own terms and conditions.