WORLDWIDE CRUISES TERMS & CONDITIONS

Your Holiday Contract with Worldwide Cruises

Your Contract

When you book travel arrangements with us, you enter into a contract with Worldwide Travel Network Ltd (trading as Worldwide Cruises).

We will send you a booking confirmation with your itinerary and invoice. It is your responsibility to check all details immediately. Any discrepancies (including names as per passport, dates, destinations, or cost) must be reported on the same day.

Who We Are

Worldwide Cruises is a trading name of Worldwide Travel Network Ltd
Company Number: 15936237

Registered Address:
Regus – Rickmansworth Park Road
Cardinal Point, Park Road
Rickmansworth
WD3 1RE
United Kingdom

Who You Are

You are the lead passenger named on the booking confirmation and accept these Terms & Conditions on behalf of all persons included in your booking.

Payment Terms and Method

The lead passenger is responsible for ensuring all payments are made on time. A non-refundable deposit is typically required at the time of booking.

The full balance must be paid by the due date shown on your invoice. Failure to pay may result in cancellation and charges in accordance with the supplier’s terms.

Flight prices are subject to confirmation and may vary until tickets are issued.

Price Adjustments

We reserve the right to adjust the price of your holiday in the event of changes to transportation costs, taxes, or supplier charges outside of our control.

Any adjustments will be applied proportionately and in line with supplier updates. No changes will be made within 20 days of departure.

Where a price adjustment is significant, you will be offered the option to cancel your booking and receive a full refund.

Amendments and Cancellations

All requests to amend or cancel bookings must be made in writing by the lead passenger.

Changes and cancellations are subject to each supplier’s terms and may incur charges up to 100% of the total booking value. Airlines often treat any name or detail changes as cancellations.

Special Assistance

If you require special assistance (e.g. mobility support or medical requirements), you must inform us at the time of booking.

Some travel providers may require supporting medical documentation.

Travel Insurance

It is your responsibility to ensure you have adequate travel insurance covering cancellation, medical treatment, repatriation, and personal belongings.

We strongly recommend purchasing insurance at the time of booking.

Travel Documentation, Visas & Health

You are responsible for ensuring you have valid passports, visas, and meet all health requirements for your destination(s).

Worldwide Cruises accepts no liability for denied boarding or entry due to incorrect or missing documentation. No refunds will be provided in such cases.

Programme Changes & Force Majeure

Worldwide Cruises acts as a booking agent and is not responsible for changes made by airlines, cruise lines, hotels, or other suppliers.

We are not liable for events outside our control including, but not limited to, war, strikes, natural disasters, adverse weather, terrorism, or government restrictions.

Flight Delay or Cancellation

In the event of a flight delay or cancellation, airlines may offer compensation or alternative arrangements. This typically applies to flights only.

We will assist where possible, but any additional costs or fare differences will be the responsibility of the customer.

If We Change or Cancel Your Holiday

In the unlikely event of a significant change, we will notify you as soon as reasonably possible. You may choose to accept the revised arrangements or an alternative holiday of comparable value (subject to availability).

No compensation will be payable.

Ticket Validity & Flight Schedules

Tickets must be used in the order issued. If a flight sector is missed, airlines may cancel subsequent legs without refund.

We are not responsible for airline schedule changes.

Delivery of Documents

All travel documents will be sent via email to the lead passenger.

If physical documents are required, they will be posted. We are not responsible for loss after dispatch unless caused by our negligence.

You must contact us if documents have not been received at least 96 hours before departure.

Accommodation Standards

Accommodation ratings are provided by suppliers and may differ from UK standards.

Local taxes, resort fees, and check-in/check-out times are the responsibility of the customer unless otherwise stated.

Airport Charges & Taxes

Mandatory government taxes such as Air Passenger Duty are included unless otherwise stated.

Future changes to such charges are outside our control and may be passed on where applicable.

Financial Protection – ATOL

Worldwide Travel Network Ltd holds ATOL licence number 12692, issued by the UK Civil Aviation Authority.

When you book an ATOL-protected flight or package, you will receive an ATOL Certificate confirming your protection.

ATOL Consumer Terms

If we or the suppliers identified on your ATOL Certificate become insolvent, the ATOL scheme may arrange a refund or provide alternative services.

In return for any payment made under the ATOL scheme, you agree to assign any relevant claims to the Air Travel Trust.

Foreign Office Advice

We recommend checking the latest UK Government travel advice before and after booking:
https://www.gov.uk/foreign-travel-advice

Complaints

If you encounter an issue during your holiday, you must report it immediately to the relevant supplier or to our UK office.

If unresolved, complaints must be submitted in writing within 28 days of your return.

Transfers & Communication Requirements

Where transfers are included, you must have mobile data or roaming enabled to receive instructions.

We are not liable for missed transfers due to lack of communication access.

General

These Terms & Conditions apply in addition to those of the relevant cruise line, airline, hotel, or supplier.

By confirming your booking, you confirm acceptance of all applicable terms.