ATOL Protection

When booking flight-inclusive package holidays or flight-plus arrangements with Worldwide Cruises, you can book knowing your travel arrangements are ATOL Protected, which means they are financially protected by the Civil Aviation Authority under our (ATOL licence number 12692) Worldwide Travel Network Ltd. When you book an ATOL Protected holiday (flight inclusive) from us, you will receive an ATOL Certificate as soon as you have paid the money. The certificate explains your protection, what is included and what to do if things go wrong. ATOL stands for Air Travel Organiser’s Licence and by law every UK-based travel company that sells air holidays has to have one and is required to issue an ATOL certificate as soon as customers pay any money towards their trip. If an ATOL protected travel company goes under, the people who’ve booked holidays with it will be protected. That means you won’t lose your money and if you’re abroad at the time you’ll be flown home. So take your ATOL certificate with you and keep it handy.

Flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate, then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

ATOL PROTECTION – WHAT’S COVERED AND WHAT’S NOT COVERED

ATOL Protection applies to most overseas air holidays which are booked in the UK. The fly cruises shown on this website are ATOL protected by the Civil Aviation Authority.

Our ATOL number is ATOL 12692

You won’t be ATOL Protected if you book a Holiday with no flights. All non-fly cruises sold in the UK are not protected by ATOL. Please see our booking conditions for more information and if in doubt ask us to confirm what protection may apply to your booking.

If you book part of your holiday at different times, you may not be protected. You should book your travel arrangements within a day of each other to receive ATOL protection. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you receive an ATOL Certificate but some of the travel arrangements are not listed, those will not be ATOL protected.

For more information about financial protection and the ATOL Certificate please visit the ATOL website.

Your Financial Protection

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.